Help Center

Questions?
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Everything you need to know about our apps, accounts, rewards, offers, payments and support.

General & Account

Zap Rewards is a mobile rewards platform that allows users to earn rewards by playing games, completing available surveys and offers, testing applications, and inviting friends.

Yes. Zap Rewards is free to use. You are not required to pay a registration or subscription fee to use the app or request eligible rewards.

No. Only one account per person/device is permitted. Multiple accounts, app cloning, or other attempts to bypass account restrictions may result in account suspension or termination.

VPNs, proxies, IP spoofing, or similar methods should not be used to manipulate offer availability or tracking. Such activity can cause offers to become invalid and may lead to account restrictions.

Earning & Tasks

Credits normally depend on confirmation from the relevant offer or advertising partner. Some offers may take additional time to verify. Make sure you:

  • Meet every requirement shown in the offer.
  • Are eligible as specified by the offer.
  • Keep the required tracking permissions and conditions enabled.

Share your unique referral link or code with friends. Eligible referral rewards are credited according to the referral terms displayed inside the applicable app.

Available tasks, offers, rewards and limits can vary by user, location, campaign and partner. Check the app for the offers currently available to your account.

Cashouts & Payments

Available redemption methods depend on the app, region and current reward catalogue. Check the Redeem or Withdraw section inside the relevant app for the methods currently offered.

Processing times can vary depending on the reward method and security checks. The status shown in the app is the best indication of the current processing stage.

Minimum redemption amounts can change by reward method and region. Please check the live Redeem section in the app for the current threshold.

First verify that your payment details are correct. If a redemption fails and the app indicates that the reward was returned, you can correct the details and submit another request. If the issue persists, contact support with your transaction details.

Still need help?

Our support team can help with account, offer, reward and payment issues.

Contact Support